Why KYC Fails — Most Common Reasons

H1: Why KYC Fails — Most Common Reasons

Introduction

- Rejection notice can be frustrating - Most failures are easily fixable - Understanding reasons saves time - What this guide covers

H2: Reason 1 — Poor Photo Quality

- Blurry or out-of-focus images - Dark or poorly lit photos - Glare or reflections - How to fix: retake in good lighting

H2: Reason 2 — Document Not Fully Visible

- Cropped edges or corners - Fingers covering parts of document - Information cut off - How to fix: capture entire document

H2: Reason 3 — Expired Documents

- ID or passport past expiration date - Proof of address too old (over 3 months) - Why expiration matters - How to fix: submit current documents

H2: Reason 4 — Wrong Document Type

- Mobile bill instead of landline - Bank statement instead of utility bill - Incorrect ID type - How to fix: check requirements

H2: Reason 5 — Name Mismatch

- Name on ID doesn't match account - Middle names included or missing - Married vs maiden name - How to fix: contact support or update account

H2: Reason 6 — Edited or Altered Documents

- Photoshopped or digitally modified files - Information obscured inappropriately - Suspected forgery - How to fix: submit unedited originals

H2: Reason 7 — Illegible or Unclear Information

- Text too small or pixelated - Faded documents - Handwritten information unclear - How to fix: use higher resolution

H2: Reason 8 — Missing Information

- CVV not properly covered on card - Selfie without ID visible - Document doesn't show full address - How to fix: ensure all required info visible

H2: Reason 9 — Incorrect File Format or Size

- Unsupported file type (e.g., HEIC, BMP) - File too large or too small - Corrupted files - How to fix: convert to JPG/PNG/PDF

H2: Reason 10 — Account Information Doesn't Match Documents

- Different address registered - Different date of birth - Email mismatch - How to fix: update account details first

H2: Reason 11 — Using Someone Else's Documents

- Documents belong to another person - Shared accounts or family member's info - Fraud suspicion - How to fix: never do this (account will be closed)

H2: Reason 12 — Enhanced Verification Required

- Large withdrawal triggers additional checks - Source of funds needed - Unusual account activity - How to handle: provide requested documents

H2: How to Avoid Rejection in the First Place

- Pre-submission checklist - Read requirements carefully - Double-check before uploading - Use recommended formats

H2: What to Do After Rejection

- Read the rejection message carefully - Identify the specific issue - Correct and resubmit - Contact support if unclear